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Refund policy
Return & Refund Policy
Last updated: 2026
Thank you for shopping with us. Please read our return and refund policy carefully before placing your order. All products in our store are custom printed on-demand items, which have a different return policy compared with regular retail goods.
1. Return Eligibility & General Rule
We offer a 30-day return window starting from the date you receive your order.
Due to the custom nature of print-on-demand products:
We do not accept returns or refunds for personal reasons, including but not limited to: wrong size preference, dislike of design, color difference caused by display screens, change of mind, or inappropriate purchase.
Returns and refunds are only available for defective, damaged, missing items, or incorrect orders caused by our production and shipping errors.
2. Damaged, Defective or Incorrect Items
Please inspect your package immediately upon delivery. If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact our support team within 7 calendar days of delivery.
To process your claim, please provide: clear photos of the product defect, printing error, damaged packaging, and your order number.
After verification, we will offer one of the following solutions at our discretion: full refund, partial refund, or free replacement.
3. Non-Returnable Items (Strict Policy)
The following items are final sale and cannot be returned or exchanged under any circumstances except quality/production issues:
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All custom print-on-demand personalized products
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Items returned due to customer’s size selection error or personal preference
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Sale items, discounted products, and promotional orders
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Gift cards
4. Exchange Policy
We only support exchanges for defective or wrong items delivered by our mistake.
No size exchange or design exchange is allowed for customer personal reasons. If you need a different size or design, please place a new order after your issue is confirmed.
5. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with EU consumer laws.
Exception for custom goods: The 14-day cooling-off right does not apply to fully personalized and custom printed on-demand products, which are produced specifically for each customer. Custom items are non-returnable unless defective or damaged.
6. Return Shipping Fee
If the return is caused by our production error, damage, or wrong item, we will cover the return shipping cost.
Unauthorized returns or returns for personal reasons will not be accepted and will not be refunded.
7. Refund Processing
Once we receive and inspect your returned item or verify your damage claim, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may need additional days to post the refund to your account.
If you have not received your refund after 15 business days, please contact our support team.
8. Contact Us
For all return, refund, or product-related questions, please reach out to us at: cloverlove2019@gmail.com
Return address: (You can replace with your actual warehouse address directly)
Street Address: XXX
City: XXX
State/Province: XXX
Postal/ZIP Code: XXX
Country: XXX