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🐾 About Custom Orders
Q: How do I create a custom pet product?
A:Choose your favorite product, upload your pet photo, and add your personalization details. Our team will create a unique design made especially for you.
Q: What kind of pet photos work best?
A:Clear, high-resolution photos work best. We recommend photos where your pet's face is visible and well-lit.
🐾 About Products
Q: What products do you offer?
A:We create personalized pet apparel and gifts, including custom T-shirts, hoodies, mugs, hats, and more.
Q: Are your products made to order?
A:Yes. Each product is created after your order is placed, which helps us reduce waste and create unique items.
🐾 Shipping
Q: How long does shipping take?
A:Production usually takes 2-5 business days. Shipping times vary depending on your location.
Q: Where do you ship?
A:We ship worldwide. Shipping availability may vary depending on the destination.
🐾 Returns & Changes
Q: Can I change or cancel my order?
A:Because our products are personalized and made specifically for you, changes or cancellations may not be possible after production begins.
Q: Can I return a custom product?
A:If your item arrives damaged or there is a quality issue, please contact us and we will be happy to help.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Select your item and send us your custom requirements, then complete checkout and payment. We will create a design mockup and email it to you for confirmation. Manufacturing begins only after your design approval. Once confirmed, we will produce and ship within 1–2 business days, and tracking details will be sent to your inbox.
What happens if there is a typo or error on my custom print?
Please double-check all text, spelling, colors and layout when reviewing the design mockup.
We will produce strictly based on the final design you approve.
If the artwork error comes from your provided content, we cannot offer reprints or refunds. We will assist with remaking only when mistakes are made on our side.
Can I change my shipping address after my order is placed?
You may request an address change before you confirm your design mockup.
Please contact our customer support immediately and provide your updated full shipping address.Once you approve the design and we start production or arrange shipment, the shipping address cannot be modified anymore, as the package information will be locked for delivery.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we offer international shipping to most countries and regions around the world.
For orders delivered to the EU, there are no extra import duties.
Please note that for other destinations, customers may be responsible for local customs fees, taxes or duties charged upon arrival, which are out of our control.
Delivery times vary depending on your location. Tracking information will be emailed once your parcel is dispatched.
When will my order be shipped?
We will send you a design mockup after payment. Production begins upon your approval.
Orders will ship within 1–2 business days after you confirm the design.
Tracking information will be emailed once shipped.
What is your return policy?
Our goods are custom-made, so returns & exchanges for personal reasons are unavailable.
We only handle issues for damaged, defective items or printing mistakes on our end.
Double-check your design mockup before confirming.
Contact support with photos within 7 days upon receipt if you receive faulty merchandise.
How long will it take until I receive my order?
Lead time starts after you confirm your design. We ship within 1–2 business days upon your approval.
International delivery generally takes 7–15 business days after shipment.
Minor delays caused by customs or logistics may occasionally occur.